At Morning Wellness, we want you to be completely satisfied with your purchase. This Refund Policy outlines the conditions under which we offer refunds for our products and services. Please read this policy carefully before making a purchase.
1. Refund Eligibility
1.1 Digital Products and Online Courses
For digital products, eBooks, and online courses:
- We offer a 14-day money-back guarantee from the date of purchase.
- To be eligible for a refund, you must have accessed less than 30% of the course content or digital product.
- Your refund request must clearly state the reason for dissatisfaction.
- We reserve the right to deny refund requests if we detect abuse of our refund policy, such as multiple purchases and refunds of the same or similar products.
1.2 Physical Products
For physical products (such as books, wellness products, or merchandise):
- We offer a 30-day return period from the date of delivery.
- Products must be returned in their original condition, unused, and with all original packaging and tags.
- If a product is received damaged or defective, please contact us within 7 days of receipt with photos of the damaged item.
- Shipping costs for returns are the responsibility of the customer unless the item was received damaged or defective.
1.3 Subscription Services
For subscription-based services:
- Monthly subscriptions may be canceled at any time, but we do not provide partial refunds for the current billing period.
- Annual subscriptions may be refunded on a prorated basis if canceled within the first 30 days.
- After the first 30 days of an annual subscription, refunds are provided at our discretion and may be prorated based on the remaining subscription period.
1.4 Coaching and Consultation Services
For one-on-one coaching or consultation services:
- Cancellations made more than 48 hours before a scheduled session will receive a full refund or the option to reschedule.
- Cancellations made less than 48 hours before a scheduled session will not be refunded but may be rescheduled at our discretion.
- No refunds will be issued after a coaching or consultation session has been conducted.
- Packages of multiple sessions may be refunded for the unused sessions on a prorated basis if requested within 14 days of the first session.
2. Non-Refundable Items
The following purchases are non-refundable:
- Gift cards or gift certificates
- Downloadable software or digital products that have been fully downloaded
- Services that have been fully performed
- Custom or personalized products (unless received damaged or defective)
- Items marked as "Final Sale" or "Non-Refundable" at the time of purchase
- Shipping and handling fees (except in cases where products are returned due to our error)
3. Refund Process
3.1 How to Request a Refund
To request a refund, please:
- Contact our customer support team at refunds@morningwellness.com.
- Include your order number, the date of purchase, and the product or service for which you're requesting a refund.
- Clearly state the reason for your refund request.
- For physical products, you will receive return instructions after your refund request is approved.
3.2 Refund Processing Time
Once your refund is approved:
- Digital product refunds are typically processed within 5-7 business days.
- Physical product refunds are processed within 10-14 business days after we receive the returned item.
- Refunds are issued to the original payment method used for the purchase.
- Depending on your payment provider or bank, it may take additional time for the refund to appear in your account.
3.3 Return Shipping
For physical product returns:
- You are responsible for the cost of return shipping unless the item was received damaged or defective.
- We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.
- You will be responsible for any loss or damage during the return shipping.
4. Exceptions and Special Circumstances
4.1 Promotional or Discounted Items
Items purchased during special promotions or at discounted prices may have modified refund policies, which will be clearly stated at the time of purchase.
4.2 Technical Issues
If you experience technical issues that prevent you from accessing or using our digital products or services:
- Contact our technical support team at support@morningwellness.com before requesting a refund.
- We will make reasonable efforts to resolve any technical issues.
- If the issue cannot be resolved within a reasonable time frame, you may be eligible for a refund even outside the standard refund period.
4.3 Force Majeure
In cases of events beyond our reasonable control (such as natural disasters, pandemics, or significant service disruptions), refund policies may be adjusted accordingly.
5. Customer Satisfaction Guarantee
We stand behind the quality of our products and services. If you are not completely satisfied with your purchase for any reason, please contact us, and we will work with you to resolve the issue, which may include:
- Providing additional support or resources
- Offering an exchange for a different product or service
- Issuing a partial or full refund according to this policy
6. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes indicates your acceptance of the new terms.
7. Contact Information
If you have questions about our Refund Policy or would like to request a refund, please contact us using the information below:
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Central European Time.
